Refund Policy
Try before purchase
VORMA PRO includes a 15-day full-feature trial in the updated release, including Parametric and Responsive so customers can check compatibility and the intended workflow before purchasing.
Refund requests
Email support@vorma.me with the order number, Revit version, Windows version and a clear description of the issue. Requests are reviewed individually, including verified technical problems that prevent use in a supported environment and cannot be reasonably resolved by support.
Exclusions
A request may be declined in cases of fraud, license abuse, unauthorized redistribution, use outside the published requirements or where the service has been substantially consumed, subject always to mandatory consumer rights.
Payment processing
Purchases and refunds are processed through Creem. Creem's buyer terms, payment rules and applicable law may affect eligibility and processing.
Processing time
If approved, a refund is returned through the original payment method. Bank and card processing times may vary after the refund is issued.